Online Return Policy

We will gladly accept returns that are unworn, packed with the original accessories, are in new and resalable condition, and in the original packaging within 7 days of delivery. Returns are not acceptable after October 12th. Please email us return@soulofhalloween.ca if you would like to place a return, include your order number in the subject line. We will gladly respond within 24 hours.

Hosiery, Face Masks, Body Suits, Clearance Items & items marked Final Sale are final sale. Due to the intimate and sensitive nature of these items, they are ineligible for returns.

Refunds are subject to a $15 flat rate fee per item. This will be deducted from the final refund amount. The flat rate fee includes a restocking fee.

We are not responsible for return shipment fees.

All sale items are a final sale This includes promotional coupons used on your online purchases.

All sales are final on factory sealed packages, makeup, hosiery, bodysuit costumes, undergarments, pet costumes, teeth, prosthetics, wigs, and masks.

All Sales Are Final For Items Purchased In-Store.
PLEASE NOTE: Shipping rates are non-refundable.